PRIVACY POLICY — Frank's Air Conditioning & Heating, Inc.

Effective Date: July 1, 2026 Last Updated: July 2026

Frank's Air Conditioning & Heating, Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA Frank's Air Conditioning & Heating, Inc. DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect We collect the following types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, and physical service address.
• Transaction Information: Payment details when you make a purchase, request a quote, or schedule a service.
• Consent Records: Timestamps and documentation for all communication channels (SMS, email, etc.).
• Non-Personal Information: IP address, browser type, device details, website usage patterns, and cookies.
• Customer Communication: Records of inquiries, appointment history, service preferences, and feedback.

2. How We Use Your Information We utilize the collected data for the following operational purposes:

• Providing, maintaining, and improving our HVAC services.
• Processing transactions, invoices, and payments.
• Communicating regarding appointments, inquiries, and customer support.
• Enhancing website functionality and optimizing user experience.
• Ensuring security, preventing fraud, and verifying identities.
• Maintaining accurate records of your communication preferences and consent.

3. SMS Messaging & Compliance
Text Message Program Terms & Conditions By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and review requests.

• Opt-In & Consent: You will only receive messages if you have explicitly opted in (such as verbal consent provided to our field technicians). We maintain secure, timestamped records of all opt-in actions in compliance with the Telephone Consumer Protection Act (TCPA).
• Dedicated Texting Number: Outgoing feedback and review requests are sent exclusively from our system line: 928-723-3928. This number is an automated outbound line and does not accept incoming voice calls.
• Opt-Out Instructions: You can cancel SMS notifications at any time by replying STOP. Upon sending STOP, you will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
• Help & Support: Reply HELP for assistance, or contact us directly at frank@yumaacrepair.com.
• Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


4. Information Sharing & Disclosure We do not sell, rent, or trade your personal information. We may share information strictly under the following conditions:

• Service Providers: Trusted third-party vendors who assist in our daily operations (e.g., payment processing, scheduling software) and SMS aggregators solely for the purpose of delivering messages you have consented to receive. All providers are contractually obligated to maintain data confidentiality.
• Legal Compliance: If required by law, legal process, or to protect our rights, safety, and property in response to valid law enforcement requests.
• Exclusion: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data Security We implement robust, industry-standard security measures to protect your personal information:

• Encryption of sensitive data both in transit and at rest.
• Secure access controls and strict employee authentication mechanisms.
• Regular security assessments, updates, and secure backup systems.
• Employee training on data protection and strict breach notification protocols. (Note: While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure.)

6. Cookies & Tracking Technologies We use cookies and similar technologies to analyze site traffic, remember your preferences, and improve overall website functionality. You can control or disable cookies through your browser settings, though doing so may limit your ability to use certain features of our site.

7. Your Rights & Choices You maintain full control over your data and have the right to:

• Access, update, or request the deletion of your personal information.
• Opt-out of marketing emails by clicking the "unsubscribe" link.
• Opt-out of SMS messages at any time by replying STOP.
• Withdraw consent for future communications. To exercise any of these rights, please contact us using the information provided in Section 10.

8. Third-Party Links Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies directly. This privacy policy applies solely to information collected by Frank's Air Conditioning & Heating, Inc.


9. Changes to This Privacy Policy We may update this policy periodically to reflect operational or regulatory changes. The latest version will always be live on our website with an updated effective date.

10. Contact Us If you have questions about this Privacy Policy or how your data is handled, please reach out to us:
Frank's Air Conditioning & Heating, Inc.
4085 South Navel Avenue
Yuma, AZ 85365
Office Phone: (928) 783-3648
Secondary Phone: (928) 446-5472
SMS Support Line: 928-723-3928 Email: frank@yumaacrepair.com
Website: www.yumaacrepair.com